Return & Refund policy

We want every customer to shop with confidence. If you receive a damaged, defective, wrong, or incomplete product, we are here to help.

Return Policy

• Return requests must be made within 24 to 48 hours of receiving the product.

• The item must be unused, unopened, and in its original packaging.

• Customers may need to provide a photo or video of the issue as proof.

• Returns are accepted only for damaged, defective, wrong, or missing items.

• Items that are used, damaged by the customer, or returned after the allowed time may not be accepted.

Refund Policy

• Once we receive and inspect the returned product, we will review the refund request.

• If approved, the refund may be issued as:

  • Full refund

  • Partial refund

  • Replacement product

• Refunds are usually processed through the same payment method used for the order.

• Refund processing time may vary depending on the payment provider or bank.

Non-Refundable Cases

Refunds or returns may not be accepted if:

• The customer changes their mind after delivery.

• The product has been used.

• The item was ordered by mistake.

• The wrong address or phone number was given.

• The claim is made too late.

Return Shipping

In some cases, the customer may need to cover the return delivery cost unless the product was delivered damaged, defective, or incorrect.

Contact Us

To request a return or refund, please contact our support team with your order number, issue details, and proof such as a photo or video.